Nex Gen Telecom Knowledge Base

Administration

• Activate Night Mode
• Call Records & Call Trace Record retrieval availability
• How Do I Configure and Use Shared Contacts?
• IP Addresses & Ports
• User Roles - PBX Manager Portal Overview

Call Center

• Audio Monitoring (Listen, Whisper, and Barge)
• Configure Call Queues (ACD)
• Configure vBroadcast
• Contact Center Agent Announcements
• Contact Center Monitoring and Reports
• Forward Queued Calls to Voicemail
• How to configure Call Center Report Emails

Call Quality Issues

• Routers with Known Issues

Extension

• Activate Night Mode
• Answering Rules
• Change Outbound Caller ID
• Change the Timezone in Call Records and Voicemails
• How to Setup a Ring Group (aka Hunt Group)

FAQs

• Call Records & Call Trace Record retrieval availability

Fax

• Email to Fax
• IP Addresses & Ports

Getting Started

• Answering Rules
• Call Parking with Ringback
• Caller ID Prefix
• Conference Bridges
• How to Update an Auto-Attendant Greeting by Telephone
• Music on Hold
• Porting Your Telephone Number

ReachUC

• IP Addresses & Ports
• ReachUC Click to Call for Google Chrome
• ReachUC Connector
• ReachUC Desktop is Not Showing any Device to Sync Contacts
• ReachUC for Outlook, Click to Call Feature
• ReachUC Mobility App - End User Guide
• ReachUC Mobility App FAQ

Resources

• Bad Cable Modems
• IP Addresses & Ports
• Routers with Known Issues
• Scheduled CDR Exports
• Source for Music on Hold

Troubleshooting

• IP Addresses & Ports
• Routers with Known Issues
• What is SIP ALG and should it be on or off?

Voicemail

• Call Records & Call Trace Record retrieval availability
• Working with Voicemail