Call Parking with Ringback

Concept

When a parked caller is left in the parking orbit for a specified amount of time, it is possible for the system to return the caller (Ringback) to the person who parked the call.

Usage

Calls parked to Queues in the 720-729 range have Ringback enabled. To activate the setting edit the ring timeout for the owner of each park (the user with the extension number of the park) . This is how long the caller will stay parked before the caller is returned to the person who parked the call.

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Configuring the Parking Timer for Voice Mail Options

In Call Park Queues that use the range 700-719, the ‘Ring for’ setting will control the time interval between system prompts that allow the caller to leave a voicemail.

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Dynamic Parking Configuration

You will still need to create the number of call parking queues you need for dynamic parking in the 701-709 range in order to use the dynamic parking feature.

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Star Codes & Parking Functionality

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Dynamically Park a Call (in the 701-709 range)

*{parking lot}
Park a Call (to a specified park ext)

Dial 7xx 
Retrieve a parked call in this queue

 71[0-9]
Transfer a call to a Call Park Queue in the 710-719 Range for Parking without Callback

 72[0-9]
Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback

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Note: All call parks MUST be in the 700-729 range to work with the system default settings. If you require a call park orbit with a different extension number, please send a request to the Support team by email to support@NexGenTelecom.net If you wish to use custom call park extensions, Nex Gen Telecom will charge $85 per domain for custom programming.