Category - Call Center

Audio Monitoring (Listen, Whisper, and Barge)

Date: June 11, 2020
By: Nex Gen Telecom
Categories: Call Center

Configure Call Queues (ACD)

Date: June 12, 2020
By: Nex Gen Telecom
Categories: Call Center

Configure vBroadcast

Date: June 11, 2020
By: Nex Gen Telecom
Categories: Call Center

Contact Center Agent Announcements

Date: June 11, 2020
By: Nex Gen Telecom
Categories: Call Center

Contact Center Monitoring and Reports

Date: June 11, 2020
By: Nex Gen Telecom
Categories: Call Center

Forward Queued Calls to Voicemail

Date: June 12, 2020
By: Nex Gen Telecom
Categories: Call Center

How to configure Call Center Report Emails

Date: June 11, 2020
By: Nex Gen Telecom
Categories: Call Center

PBX Text-to-Speech

Date: June 23, 2021
By: Nex Gen Telecom
Categories: Administration, Call Center, Extension, Resources, Voicemail

Queue Analytics (Wallboard)

Date: July 13, 2021
By: Nex Gen Telecom
Categories: Call Center