Jun 11, 2020 | Call Center
Call Center Email Reports can be set up from a Call Center Supervisor login. Procedure Log into the Portal with a scope of Call Center Supervisor and navigate to the Call Center screen.Select the new Reports sub-menu Email Reports.Emailed Reports can be...
Jun 11, 2020 | Call Center
Concept By utilizing the new features of ‘Join Call’/’Whisper’/’Listen Only’, Call Center Supervisors are able to monitor and manage agents. Definitions Barge-In – allows the user listening into the call to have a 2-way...
