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Configure Call Queues (ACD)

Concept The Nex Gen Telecom WebCentrex Call Queuing feature allows PBX administrators to manage high traffic call flows. This feature is sometimes called an ACD (which stands for Automatic Call Distribution). When all lines are in use for the company or group, you can...

Forward Queued Calls to Voicemail

When a caller enters a Call Queue, you may wish to route the call to a voicemail box in cases when no Agent is available to answer. There are four possible voicemail destinations: 1. You can setup a Forward-To number in the “Pre-Queue” options. If...