Jun 12, 2020 | Getting Started
Concept When a parked caller is left in the parking orbit for a specified amount of time, it is possible for the system to return the caller (Ringback) to the person who parked the call. Usage Calls parked to Queues in the 720-729 range have Ringback enabled. To...
Jun 12, 2020 | Call Center
Concept The Nex Gen Telecom WebCentrex Call Queuing feature allows PBX administrators to manage high traffic call flows. This feature is sometimes called an ACD (which stands for Automatic Call Distribution). When all lines are in use for the company or group, you can...
