Taxes, Regulatory Charges, and Account Fees
Nex Gen Telecom invoices may include applicable governmental taxes, regulatory assessments, third-party pass-through charges, and Company-imposed fees. Not every charge described below applies to every customer or service.
The taxes, charges, and fees applicable to an account may vary based on the services purchased, service location, billing location, telephone-number location, usage, and applicable federal, state, or local requirements. Applicable charges will be itemized on the customer’s invoice.
Governmental Taxes and Assessments
The following taxes and assessments may be collected and remitted to the appropriate federal, state, or local governmental authority.
Federal Communications Excise Tax
A federal communications excise tax may apply to certain separately stated local telephone services when required by federal law.
State and Local Sales or Communications Taxes
State, county, municipal, or other local governments may impose sales, use, communications-services, utility-user, excise, or similar taxes on telecommunications services or equipment.
The applicable tax amount may be based on the customer’s service location, billing location, usage location, telephone-number location, or other information required by applicable tax rules.
Gross Receipts Taxes or Assessments
Certain jurisdictions impose gross-receipts taxes or similar assessments on telecommunications providers. Where permitted by law, these amounts may be passed through to customers.
911 and E911 Charges
State or local governments may impose charges used to fund emergency communications systems, including 911 and Enhanced 911 services.
These charges may be assessed by telephone number, line, device, account, or service location.
State Universal Service Charges
Some states require telecommunications providers to contribute to state universal-service programs. These programs may support telecommunications availability, affordability, or service in high-cost or underserved areas.
Telecommunications Relay Service Charges
Federal or state telecommunications relay-service programs provide communications assistance to individuals who are deaf, hard of hearing, deaf-blind, or who have speech disabilities.
Applicable federal or state assessments may appear on the customer’s invoice.
State Regulatory Assessments
State public utility commissions, public service commissions, or other regulatory agencies may impose assessments on telecommunications providers to support regulatory programs and agency operations.
Where permitted, these charges may be passed through to customers.
Regulatory and Third-Party Pass-Through Charges
The following charges may recover amounts assessed against Nex Gen Telecom directly or indirectly by regulators, underlying carriers, service providers, industry administrators, or messaging registries.
Federal Universal Service Fund Recovery Charge
Telecommunications providers are required, directly or indirectly, to support the Federal Universal Service Fund.
The fund supports programs serving schools and libraries, rural health care providers, eligible low-income consumers, and areas where the cost of providing telecommunications service is high.
Nex Gen Telecom may include a Federal Universal Service Fund Recovery Charge to recover applicable contributions or underlying carrier charges. This charge is not a tax imposed directly on the customer.
The applicable rate or calculation may change when federal contribution requirements or underlying carrier charges change.
Regulatory and Carrier Cost Recovery Fee
Nex Gen Telecom may assess a Regulatory and Carrier Cost Recovery Fee to recover certain regulatory, compliance, numbering, reporting, carrier, network, and administrative costs associated with providing service.
This is a Company-imposed charge and is not a governmental tax or fee, even though some of the costs being recovered may result from regulatory requirements or third-party assessments.
Numbering and Number-Portability Charges
Charges may be assessed to recover costs associated with telephone-number administration, local number portability, toll-free-number administration, directory services, or related industry programs.
Messaging Registration and Carrier Charges
Customers using SMS, MMS, toll-free messaging, or A2P/10DLC messaging may be responsible for registration fees, campaign fees, carrier surcharges, verification charges, noncompliance penalties, and other third-party messaging costs.
These charges may change when wireless carriers, messaging registries, regulators, or other third parties change their requirements or rates.
Payment and Account Fees
Approved Payment Methods
Effective August 4, 2026, Nex Gen Telecom accepts payment by ACH bank transfer and approved credit or debit card.
Paper checks are not accepted unless Nex Gen Telecom expressly authorizes a specific check in writing. A paper check received without prior written authorization may be returned to the sender uncashed.
Mailing or delivering a paper check or another unapproved payment method does not constitute payment and does not extend the invoice due date.
ACH Payments
ACH bank-transfer payments are accepted without a payment-processing fee.
Credit Card Processing Fee
A 2.9% processing fee applies to credit-card payments, except where prohibited by applicable law or card-network rules.
Nex Gen Telecom will not impose a credit-card surcharge on a debit or prepaid card where prohibited by applicable law or card-network rules.
Late Payment Fee
Unless an invoice states a later due date, all invoiced amounts must be paid by the stated due date.
If payment has not been successfully received by 11:59 p.m. Eastern Time on the 10th calendar day of the month in which payment is due, Nex Gen Telecom may assess a flat late payment fee of $10.00.
The late payment fee may be assessed once per account for each monthly billing cycle in which an unpaid balance remains after the applicable deadline. The late payment fee is not interest and will not be compounded.
Late payment fees will be assessed only to the extent permitted by applicable law.
Submitting an unauthorized paper check or another unapproved payment method does not waive the late payment fee or extend the payment deadline.
Declined, Returned, Rejected, or Reversed Payments
The customer remains responsible for all amounts due when an ACH or card transaction is declined, returned, rejected, reversed, charged back, or otherwise remains unpaid.
Nex Gen Telecom may reattempt the transaction and may recover actual bank, payment-processor, administrative, collection, or other related costs to the extent permitted by law.
A chargeback, reversal, or unsuccessful payment does not cancel the customer’s underlying payment obligation.
Service Suspension and Restoration
Nex Gen Telecom may suspend or restrict service when an account remains unpaid or is otherwise in default under the Terms of Service.
During a suspension, calling, messaging, emergency-calling functions, customer portals, recordings, telephone numbers, integrations, or other service features may be unavailable.
Before restoring service, Nex Gen Telecom may require:
- Payment of all past-due amounts;
- Updated ACH or card-payment authorization;
- A deposit or advance payment;
- Identity or account verification;
- Correction of the condition that caused the suspension; or
- Payment of a restoration fee reflecting the actual administrative, carrier, technical, or operational costs incurred.
Restoration of service is not guaranteed to be immediate and may depend on carrier, platform, equipment, or third-party processing requirements.
Billing Disputes
A customer must provide written notice of a good-faith billing dispute within 30 days after the invoice date.
The notice must identify the disputed charge or amount and explain the basis for the dispute.
Billing disputes may be submitted to:
The undisputed portion of the invoice must be paid by the applicable due date.
Submitting a billing dispute does not suspend the obligation to pay undisputed charges and does not prevent service suspension when undisputed amounts remain unpaid.
Failure to dispute a charge within 30 days after the invoice date may waive the dispute to the fullest extent permitted by applicable law.
Tax-Exempt Customers
A customer claiming a tax exemption must provide Nex Gen Telecom with a current and valid exemption certificate and any other required documentation.
An exemption will generally be applied prospectively after the documentation has been reviewed and approved.
The customer remains responsible for taxes or charges resulting from incomplete, expired, inaccurate, or invalid exemption information.
Customer Location Information
Customers must provide accurate and current billing, service-location, usage-location, telephone-number, tax-exemption, and emergency-location information.
Nex Gen Telecom may rely on the information provided by the customer when calculating applicable taxes, assessments, and fees.
The customer is responsible for additional taxes, assessments, penalties, or costs resulting from inaccurate or incomplete information.
Changes to Taxes and Fees
Governmental taxes, regulatory assessments, carrier charges, messaging charges, and other third-party pass-through amounts may change when a governmental authority, regulator, carrier, registry, or other third party changes its rates or requirements.
Nex Gen Telecom may add or modify Company-imposed fees in accordance with its Terms of Service and applicable notice requirements.
Changes to accepted payment methods or billing procedures do not alter existing invoice due dates, late-payment requirements, or outstanding payment obligations.
For complete billing, payment, suspension, and dispute provisions, please review the Nex Gen Telecom Terms of Service.