Last Updated: August 4, 2026
Nex Gen Telecom (“Nex Gen Telecom,” “Nex Gen,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, contact us, become a customer, access customer portals, or otherwise interact with us.
This Privacy Policy applies to the Nex Gen Telecom public website and to information we collect in connection with inquiries, customer accounts, billing, support, and the telecommunications services we provide or arrange.
Information We Collect
Information You Provide to Us
We may collect information that you voluntarily provide, including:
- First and last name
- Business or mailing address
- Email address
- Telephone or mobile telephone number
- Company name
- Account and customer-identification information
- Billing address and payment-related information
- Information included in contact forms, emails, support requests, or other communications
- Service requests, equipment information, and account preferences
- Marketing and communication preferences
- Any other information you choose to provide
Please do not submit sensitive personal information through a general website contact form unless we specifically request it and provide an appropriate method for submitting it.
Account, Billing, and Payment Information
When you establish or maintain an account, we may collect information needed to provide services, administer your account, issue invoices, receive payments, prevent fraud, and maintain financial and business records.
Payments may be processed through third-party billing platforms, financial institutions, credit-card processors, or ACH providers. Those providers may collect and process payment-card, bank-account, authentication, or transaction information under their own privacy notices and security practices.
Nex Gen Telecom may receive limited information from those providers, such as payment status, transaction date, payment method, and a masked account or card number. We do not necessarily receive or retain complete payment-card or bank-account credentials when payments are processed by an outside provider.
Telecommunications and Service Information
Depending on the services you purchase or use, we or our service providers may process information such as:
- Customer-account and service identifiers
- Telephone numbers and extensions
- Service locations
- Equipment and device information
- Network and system configuration information
- Call detail records
- Dates, times, destinations, and durations of communications
- Voicemail, fax, SMS/MMS, call-recording, contact, or similar information when those features are enabled
- Support tickets, troubleshooting records, and system logs
- Service usage, performance, and security information
The type of information processed depends on the services, features, and configurations selected by the customer.
Information Collected Automatically
When you visit our website or use an online portal, our systems and service providers may automatically collect technical information, including:
- Internet Protocol address
- Browser type and version
- Device type and operating system
- Date and time of access
- Pages visited and links selected
- Referring website
- General geographic area derived from an IP address
- Error reports, security events, and diagnostic information
- Cookie and similar technology identifiers
We use this information to operate, secure, troubleshoot, and improve our website and services.
Cookies and Similar Technologies
Our website and its service providers may use cookies, server logs, and similar technologies that are necessary to operate and secure the website, remember preferences, understand website usage, or identify technical problems.
Third-party content, analytics tools, videos, maps, forms, security tools, or other embedded services may also place cookies or collect information when those services are enabled.
You can generally control cookies through your browser settings. Disabling certain cookies may affect website functionality. Where legally required, we will provide additional choices regarding nonessential cookies.
How We Use Information
We may use information to:
- Respond to questions and requests
- Prepare quotes or service proposals
- Establish and administer customer accounts
- Provide, activate, configure, maintain, and support services
- Process invoices and payments
- Communicate about service, billing, equipment, outages, maintenance, or account matters
- Troubleshoot technical problems
- Protect our customers, systems, networks, employees, and business
- Detect and prevent fraud, abuse, unauthorized access, and security incidents
- Maintain required tax, accounting, regulatory, and business records
- Improve our website, services, and customer support
- Enforce our agreements and policies
- Comply with subpoenas, court orders, regulatory requirements, and applicable law
- Send marketing communications when permitted by law and consistent with your preferences
We will not use personal information for a materially different, unrelated purpose without providing appropriate notice or obtaining consent when required.
How We Disclose Information
We may disclose information in the following circumstances.
Service Providers
We may provide information to companies that perform services for us or on our behalf, including:
- Website hosting and maintenance providers
- Billing and payment processors
- Financial institutions
- Telecommunications carriers and service platforms
- Hosted-PBX and communications-system providers
- Equipment suppliers and shipping companies
- Software, cloud-storage, and data-center providers
- Professional advisers, accountants, auditors, and attorneys
- Security, fraud-prevention, and technical-support providers
These companies may receive only the information reasonably necessary to perform the applicable service and are not authorized by us to use the information for their own unrelated marketing purposes.
Legal, Safety, and Regulatory Purposes
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law, legal process, court orders, subpoenas, or regulatory requirements
- Respond to lawful requests from governmental or law-enforcement authorities
- Investigate fraud, abuse, security incidents, or violations of our agreements
- Protect the rights, property, safety, networks, customers, employees, or operations of Nex Gen Telecom or others
- Establish, exercise, or defend legal claims
Business Transactions
Information may be disclosed or transferred as part of a proposed or completed merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal requirements.
At Your Direction
We may disclose information when you authorize or direct us to do so, including when you ask us to coordinate with another carrier, vendor, consultant, employee, or authorized account representative.
Sale of Personal Information
Nex Gen Telecom does not sell or rent personal information to data brokers or third parties for their own marketing or promotional purposes.
We may disclose information to service providers and telecommunications partners when necessary to provide, support, bill for, secure, or maintain the products and services requested by our customers. Such operational disclosures are not made for the recipient’s independent marketing purposes.
Text Messages and Mobile Information
If you provide a mobile telephone number and consent to receive text messages from Nex Gen Telecom, we may send customer-care, account, billing, service, support, security, or other messages consistent with the consent you provided.
Message frequency varies. Message and data rates may apply. You may reply STOP to discontinue text messages or HELP for assistance. Consent to receive marketing text messages is not a condition of purchasing goods or services.
We do not sell, rent, or share mobile telephone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their own marketing or promotional purposes.
We may provide limited mobile information to communications-platform providers and other service providers solely as necessary to transmit messages, maintain records of consent, process opt-out requests, provide support, prevent fraud, or comply with law. SMS consent is not transferred to another business for that business’s marketing use.
Customer Proprietary Network Information
Certain information associated with telecommunications services may constitute Customer Proprietary Network Information, or CPNI, under applicable federal law. CPNI can include information concerning the type, destination, technical configuration, location, and amount of telecommunications services used by a customer, together with related billing information.
To the extent CPNI laws apply to Nex Gen Telecom and the services involved, we use, disclose, and protect CPNI as permitted or required by applicable law and Federal Communications Commission rules.
CPNI may be used to provide and maintain services, bill and collect for services, protect customers and networks, prevent fraud, respond to customer requests, comply with law, and offer services when legally permitted. Where customer approval is required before CPNI may be used or disclosed for a particular marketing purpose, we will obtain the required approval.
Information Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide and support services
- Maintain customer and business records
- Complete billing and collection activities
- Meet tax, accounting, contractual, legal, and regulatory obligations
- Resolve disputes
- Prevent fraud and security incidents
- Enforce agreements
- Establish or defend legal claims
Retention periods vary depending on the type of information, the service involved, customer instructions, contractual requirements, and applicable law.
When information is no longer reasonably needed, we may delete, anonymize, aggregate, or securely dispose of it.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, network, storage system, electronic transmission, or security method can be guaranteed to be completely secure. Customers are responsible for protecting their passwords, portal credentials, devices, networks, and account-access information.
Please contact us promptly if you believe your Nex Gen Telecom account, credentials, services, or personal information may have been compromised.
Your Choices and Requests
You may contact us to:
- Ask what personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of information, where appropriate
- Update your communication preferences
- Ask questions about our privacy practices
We may need to verify your identity and authority before completing a request. We may deny or limit a request when retaining or using the information is reasonably necessary for billing, security, fraud prevention, legal compliance, contract administration, dispute resolution, or another lawful purpose.
Marketing email communications may include an unsubscribe method. Requests to discontinue marketing messages will not prevent us from sending necessary service, security, billing, transactional, or account communications.
Children’s Privacy
Our website and services are intended for businesses and adults and are not directed to children under 13.
We do not knowingly collect personal information online directly from children under 13. If we learn that we have collected such information without legally required authorization, we will take reasonable steps to delete it.
Third-Party Websites and Portals
Our website may contain links to websites, billing systems, configuration portals, carrier platforms, social-media sites, or other services operated by third parties.
A link does not mean that Nex Gen Telecom controls or is responsible for the third party’s privacy, security, availability, or content. Information you submit directly to a third-party website or portal is subject to that provider’s privacy notice and terms.
You should review the applicable privacy notice before submitting information to an outside service.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, information practices, technologies, or legal requirements.
The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through another reasonable method when appropriate or legally required.
Contact Us
Questions, concerns, and privacy requests may be directed to:
Nex Gen Telecom
2161 East County Road 540A, Suite 300
Lakeland, Florida 33813
Phone: 863-333-9779
Fax: 863-777-5171
Please do not send complete payment-card numbers, bank-account credentials, passwords, Social Security numbers, or other highly sensitive information through ordinary email or the general website contact form.
Use of Graphics and Images
Certain graphics and images displayed on this website were obtained from third-party image libraries and are used subject to the license applicable to each image.
Images provided by:
- Various photos from Pixabay — used under the Pixabay Content License, CC0 1.0 where applicable to the particular image, or another license applicable when the image was obtained.
- Various photos from Unsplash — used under the Unsplash License or another license applicable when the image was obtained.
Nex Gen Telecom does not claim ownership of third-party images except for the rights granted under the applicable license.