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Reserved Number Space

Apr 17, 2023

The following numbers should not be assigned within a domain because they are reserved for system functions. If you wish to use extension numbers in the reserved space, Nexgen Telecom will charge $95 per domain for custom programming. 011+any number of digits011 is...

Activate Night Mode

Jun 12, 2020 | Administration, Extension

Concept Night Mode is a setting that allows users to enable/disable an Answering Rule by using a star-code or speed dial key. The star-code *74 is used to Activate Night Mode. The star-code *75 is used to de-activate Night Mode. If you are using a Routing User to...

Change the Timezone in Call Records and Voicemails

Jun 12, 2020 | Extension

All time information in the portal is controlled by the Timezone associated with a specific user login. This includes the Call History records, voicemail timestamps, and Answering Rule timeframes. You must, therefore, adjust the timezone settings for a specific User...